A great read and a comprehensive view of the importance of attention to detail in mediation and communication.
Written by an experienced mediator and mediation business owner, this book is a must read for mediators and those interested
in working in the field of conflict resolution and mediation.
Linda-Olden Smith writes in a humerous and easy to read style that encourages everyone to closely examine
the small parts of communiction that can contribute to effective decision making and conflict resolution.